Personal data is information relating to an identifiable living individual.
Whenever personal data is processed, collected, recorded, stored or disposed of it must be done within the terms of the Data Protection Act (DPA) 1988, and the General Data Protection Regulations, GDPR.
The DPA and other information rights laws set out your rights regarding your information collected, how organisations should carry out direct marketing and how you can access information from public authorities.
For more information, please visit https://ico.org.uk/
Natural Visage Aesthetics are committed to protecting your privacy, as a visitor to our website, and as a client receiving our treatments. Any data collected will be stored and used in accordance to the regulations stated above. Information gathered will not be shared with any third-party companies for direct marketing.
In the course of treatments, Natural Visage Aesthetics will collect personal data about a patient which will include:
All patient information is captured on paper to then be stored on a third-party medical practise software system called Consentz.
The paper copies are then shredded once the information is stored on this system.
In addition to the information required for treatments, we also collect the following anonymous data when browsing the website:
This allows us understand how our users are using the app which in turn helps to provide, enhance, improve, and personalize our products and services.
Note: In some instances we use third party services to collect and process the anonymous data, but we are still the controllers of the data. These third party services use minimal cookies in order to collect this information.
During the course of our business, we need to process a wide range of personal data and we will only do so in accordance with the law. Some of this is done to fulfil Natural Visage Aesthetics' legal obligations including those related to its employees or contractual obligations such as those to its insurers. In other cases, we will process data where it is in our legitimate interest except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject.
Natural Visage Aesthetics believe the following use will fall within the category of legitimate interest:
We are committed to complying with our legal obligation to the retention and deletion of personal information. The type of data and the purpose for collection will determine how long we will retain your data.
We will not process your personal information for purposes longer than necessary.
You as a Data Subject, have the following rights:
We will try to respond to legitimate requests within one calendar month, unless your request is particularly complex or you have made a number of requests, in which case it may take longer.
In any case, we will always keep you updated.
NOTE: Our insurers require us to retain Client records, including medical data, images and treatment/follow up data for 10 years from the date of the last treatment after which it will be securely deleted.
Natural Visage Aesthetics aim to provide the highest standards of assessment and treatment. If you find yourself in the situation where you would like to complain about the services you have received then please write to:
We will aim to acknowledge your complaint within 3 days. we will respond to your complaint within 20 days, following an investigation into the complaint. The response letter will detail findings from the investigation, a conclusion on the validity of the complaint, a reflection on the complaint and required course of action.
We are more than happy to meet up with you to discuss your complaint further if you so wish.
If you still feel dissatisfied following attempts to resolve the complaint locally then please log a complaint with jccp.org.uk
If we make important changes, like how we use your Information Collected or data we collect, we will let you know. This maybe in the form of a notice, an email or a message in the apps.